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We are proud to have achieved Yahoo's Top Service Award for customer satisfaction. This award is given to stores that have demonstrated superlative service and have a 95% positive customer feedback. We would like to thank our customers for their positive feedback and continued support, and to share some of their comments with you.
I ordered an oak pendulum wall clock from Gorman Gift Gallery as a wedding gift, to be sent directly to the bride and groom. The order was acknowledged immediately, follow-up emails on the status of the order were sent, and the clock shipped promptly. The bride and groom were very happy with the clock - it was packed carefully and arrived in excellent condition.
R.T.S. - Mckinleyville, CA
Dear Gorman Gallery's:
I am writing to you in regard to an order that I recently placed with you via your web site. The package was delivered late today (Thursday) by UPS and has arrived in excellent condition. I want to personally thank you for the timely manner for which this order was filled, shipped and delivered. This business experience is what I would like to define as an A-1 First Class Excellent Service. Should I have future needs of a product(s) for which you carry, I will certainly have no doubts or second thoughts in doing business with you again.
S.M. - Galena Park, TX
I have been purchasing things over the internet for
many years. I have NEVER had the kind of customer service
that I received from this merchant. They went out of their way to help me with some questions that I had on the product I purchased. They replied to my Emails immediately and were more than pleasant and courteous to deal with. The delivery was excellent. I look forward to making many more purchases from Gormans and Highly Recommend them.
A.M. - Walmut, CA
The package arrived crushed on one side, so the UPS guy opened it to make sure the contents were okay. Gorman Gift Gallery had packed the gift so well there was no damage to the contents. The outer package was damaged in shipping, not by Gorman's. I plan to do business with this company again in the future.
J.W. - Clarinda, IA
Just wanted to thank Michele for her help answering my questions before I purchased my George Foreman Double grill. Surfing through the site was a breeze and the product descriptions were detailed. I was impressed with the delivery speed. I love using my product and to think that your company had something that not even the top department stores didn't have at their stores or website. Keep up the good work. Hope to order soon!
R.M. - Kew Gardens, NY
Everything went well with my recent order from your company. I am new to your site and would tell your first time purchaser not to be reluctant in ordering from your store!! THANKS AGAIN
J.G. - Laredo, TX
This was my very first purchase from a web site. I didn't know what to expect and was pleasantly surprised. Gorman kept me informed every step of the way, and the product is just what I wanted.
M.H. - Little Falls, NJ
Very friendly and helpful. Helped me to find exactly what I was looking for and kept me informed by email on status of order. Would definitely recommend and shop with them again.
K.G. - Orange, CA
Received numerous communications regarding my order, as it progressed, and was extremely pleased with the overall results. I would definitely order from this merchant again.
C.B. - Pollock Pines, CA
Prompt contact, great tracking, fast shipping, excellent price!!
V.P. - Chatham, NY
Website offered the information I needed to make a decision in an easy to access format. Service was excellent.
J.G. - Clitherall, MN
I was very pleased with the service -- and the quality of the mechandise.
J.T. - Elyria, OH
I placed my order and a while later a lady called back to inform me that the order would not be received before Christmas and although that was not a concern it was thoughtful of her to call. I wish I could remember her name as she was very pleasant and should get an "atta girl". I would not his hesitate to order from Gorman again
G.P. - Midland, VA
An excellent site to shop and the customer service exceeds all expectations.
J.L. - Ponca City, OK
Great prices, selection and delivery.
J.O. - Maryville, MO
Great way to shop.my order was taken promptly, processed,and confirmed.thanks.
D.H. - New Port Richey, FL
I was very impressed with the customer service and with the company. I would recommend and I will buy again from them.
B.S. - Lake Ridge, VA
Thank you guys for sending my gift so fast, if I need anything in the next months to follow, I will look you guys up.
B.S. - Waterloo, IL
I was a little disappointed when I received my order, because the clasp on the bag did not work. I e-mailed the company right away, and within the hour I heard back from them telling me that they would replace the bag at no cost to me. Very good customer service!
E.B. - Fort Collins, CO
I was very pleased with the service and product.
L.P. - Clarks Summit, PA
The quality of the ship's bell clock is excellent. I am very satisfied. Thank you.
D.F. - Kaneohe, HI
Here's the order...and thank you for your prompt attention in returning my email regarding color selection. It was a pleasure - the service is first rate.
R.K. - Doylestown, PA
My order was shipped out two days after I placed my order on-line, and I received my package a couple of days later. I was definitely pleasantly surprised to get such prompt service.
N.Y. - Highland, IN
I appreciated the prompt service. The merchandise arrived without any problems and took less time to reach my door than anticipated. I will be confident in using Gorman Gift Gallery in the future. Thanks!
S.S. - Clarkston, MI
A wonderful place to do business...unexpected personal attention...very professional, yet warm and cordial...got detailed e-mail in answer to one of my questions...a handwritten remark on my invoice...generally, service of the highest order. I have absolutely no qualms in shopping over the Net with Gorman Gift Gallery again. Better than excellent...extraordinary.
S.D. - Kenmore, NY
I did not have any trouble at all placing and receiving my order. It went very well. I also enjoyed being able to find a gift like this for my friend. I work at one school and he works at another school so his Mascot is the Braves, so the clock was perfect for a gift to him for his move to this school. By the way the clock is hanging in his office!!!
E.W. - Gray, LA
Just an excellent experience.
E.C. - Fayetteville, NC
I am very happy with my World Time Clock. Shopping with Gorman Gift Gallery was a pleasant experience.
E.B. - New Orleans, LA
It is a very good place to shop and you you will not be disappointed with their merchandise.
R.T. - Indianapolis, IN
Very good prices and fast service.
J.S. - Helper, UT
Product was nice, and shipped with no problems.
J.M. - Somerset NJ
Good communication. Product ordered was very nice quality. Thank you.
J.W. - Cockeysville MD
I bought this (hourglass) for my new boss and just loves it! Thanks so much!
D.F. - Williamsburg VA
Hi and thanks for the knives. M. is crazy about
them! He has my favorite one in his hand right now.
Now I've got to get him a display case!
E.H. - Catonsville MD
Merchandise arrived very quickly. Highly recommended.
J.K. - Madison, WI
Little things they did meant alot. Was more than expected. Thank You
D.S. - Leesburg, GA
Very excellent service for ordering online.
N.D. - Atwater, CA
Excellent, prompt, service.
T.M. - South San Francisco, CA
Gorman Gift not only got my chair here when they said they would they even found a less expensive way to send it. I was very impressed!
T.S. - Tallahassee, FL
Shortly after placing my order, I was notified that A) it was received B) expected shipping time. I was thereafter notified when they shipped it. I was never in any doubt what my order status was -- this without having to inquire once. Product arrived on time and in perfect order.
I.K. - Ridgefield, CT
Great product; great service!
M.R. - Bronx, NY
This is a great store. If you order something and they no longer carry it, they do everything to make it right. I would highly recommend doing business with them in the future!
A.L. - Keokuk, IA
Thanks for the great service and thanks for shipping to APO.
H.L. - Camp Foster, AP
Product arrived a couple of days sooner than expected. It was a nice touch for Mr. Gorman to sign the paperwork and say thanks. I will buy from Gorman Gift Gallery again without hesitation.
J.E. - Mebane, NC
Very professional company to work with. We had a problem with the shipping label -- Gorman's people kept me informed every step of the way, and went out of their way to correct the problem. I'll shop there again and tell my friends about them.
M.W. - Vancouver, WA
Merchandise is top quality and delivery was expedient! Great value.
S.W. - Hartland, MI
Friendly contact from vendor. Item was here much sooner than the anticipated 6 days. Thanks!
S.H. - Vassar, MI
While there was a small problem of ordering currently out of stock merchandise, the communication from and willingness to please of the merchant was far better than I have received in the past from bricks and mortar merchants.
G.H. - Onsted, MI
Very friendly customer service and a pleasure to deal with. 100 times better than *********!
G.M. - Strongsville, OH
My order was one of the last ones I placed, yet I received it long before others and in good condition. I was worried about ordering a lamp through the net. Thank You
S.P. - Garland, TX
Great service. Fantastic products.
B.G. - Charlotte, NC
They were great, they got it to me in a timely manner and sent me a copy of a reciept.
G.M. - Bountiful, UT
I received good value and prompt delivery from Gorman Gift Gallery.
C.I. - Wheaton, IL
Very fast order fufillment and delivery. Good communication too.
M.W. - Byhalia, MS
I needed to make a return of the item I ordered and they were very helpful. I received confirmation of the order in a timely manner and notice of shipping. The item arrived when it was supposed to. Very good service.
L.W. - Bennington, VT
Fabulous, product arrived on time...and in perfect condition.
S.S. - Lindenhurst, NY
Gorman Gift Gallery's ordering process was very user friendly and quick. I would definately order from them again.
E.S. - Bigfork, MN
Very sincere merchant. Prompt email response from M.Gorman to all my questions. Shipped in time. Got email & mail ( with a thankyou note signed by Gorman)confirmations. I would highly recommend Gorman Gift Gallery to other online shoppers. I chose this merchant for his/her well-deserved Top Service label.
U.A. - San Jose, CA
Michele was very helpful in helping me select a lifelong lasting cookware. Thanks and an excellent customer service provided.
M.O. - Chantilly, VA
Outstanding delivery time. I was amazed!
D.D. - Kyle, TX
It came when promised, shipped and packaged very well. I had a shipment from another company and it was broken because it was not packaged correctly.
A.L. - Keokuk, IA
Quality very good. delivery was speedy. I would definitely tell all my friends and will place orders in the future.
B.K. - Moorhead, MN
I ordered a fillet knife for my boyfriend for his birthday. He is going to love it. Gorman Gift Gallery has great things. I'll be back.
R.B. - Harahan, LA
Their site was easy to use. They had the best price and value of the sites I visited. The order was placed and shipped in a timely manner and arrived in good condition. Thanks!
D.M. - Marietta, GA
Very personal and professional service. I will definitely give Gorman another look next time I am looking for gifts.
M.M. - South Park, PA
I really appreciated the paper invoice that was sent. That "special" touch was much appreciated!!!
R.C. - Atlanta, GA
Michelle was really nice over the phone. I also recieved a pleasant surprise when I found out my shipping charges had been reduced.
S.S. - Hicksville, NY
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